Currently, we are searching out a excessive performing Senior Help Desk Technician (Level II) to join the team at our Hyderabad office! The Ideal candidate can have a stable basis of laptop & laptop deployment and support, application guide, server management, and primary networking. Strong information of hassle tracking systems, reporting, and metrics are essential. Should possess a willingness to study and adapt their technical abilties to tackle problems and tasks in a dynamic environment.
Your duties will include:
help desk technician jobs near me
Your duties will include:
- Provide Level II Help Desk help for international customer
- Manage and prioritize great service troubles and provide communications on progress.
- Responsible for Help Desk tools & systems - system imaging, hassle reporting system, inventory device.
- Strong O365 skills - Azure AD, Exchange O365, SharePoint O365, OneDrive.
- VIOP telephone machine management and guide.
- Cloud Service administration and help – Salesforce, ShareFile, WebEx.
- Systems Scripting (PowerShell ,VBS, batch or similar)
- Perform hardware setup, software installation/configuration, and the daily administration of operations systems and related services
- Anti-Virus and Anti-Malware administration and response.
- Wireless community assist
- Mobile device management and assist – iPhone, android, hot spot devices.
- Procedure documentation (machine builds, gadget hardening, internal & extremal “How to’s”.
help desk technician jobs near me
- Requires first-rate customer support and organizational abilties to support executives, department heads, supervisors, administrative personnel, engineers and staff.
- Moderate knowledge of computing device software/hardware such as printer hardware, and the following implementation, help, and repair of all.
- Moderate information of desktop Operating Systems from Microsoft.
- Moderate understand of Operating structures and hardware from Apple.
- Moderate expertise of desktop imaging technology consisting of MDT, SCCM, etc.
- Moderate expertise of networking protocols, topology, and troubleshooting.
- Moderate knowledge of generation such as Active Directory, Group Policy, DNS, TCP/IP, LDAP, and ActiveSync.
- Moderate knowledge of cutting-edge cellular technology and their implementation in a corporate environment.
- Experience in video conference era and support.
- Experience with data, voice and/or VoIP technologies.
- A+ Certification. Network+ Certification, Microsoft certifications together with MCITP, MCSA, or MCSE
