Senior Help Desk Technician Jobs

Currently, we are searching out a excessive performing Senior Help Desk Technician (Level II) to join the team at our Hyderabad office! The Ideal candidate can have a stable basis of laptop & laptop deployment and support, application guide, server management, and primary networking. Strong information of hassle tracking systems, reporting, and metrics are essential. Should possess a willingness to study and adapt their technical abilties to tackle problems and tasks in a dynamic environment.

Your duties will include:

• Provide Level II Help Desk help for international customer
• Manage and prioritize great service troubles and provide communications on progress.
• Responsible for Help Desk tools & systems - system imaging, hassle reporting system, inventory device.
• Strong O365 skills - Azure AD, Exchange O365, SharePoint O365, OneDrive.
• VIOP telephone machine management and guide.
• Cloud Service administration and help – Salesforce, ShareFile, WebEx.
• Systems Scripting (PowerShell ,VBS, batch or similar)
• Perform hardware setup, software installation/configuration, and the daily administration of operations systems and related services
• Anti-Virus and Anti-Malware administration and response.
• Wireless community assist
• Mobile device management and assist – iPhone, android, hot spot devices.
• Procedure documentation (machine builds, gadget hardening, internal & extremal “How to’s”.

help desk technician jobs near me

• Requires first-rate customer support and organizational abilties to support executives, department heads, supervisors, administrative personnel, engineers and staff.
• Moderate knowledge of computing device software/hardware such as printer hardware, and the following implementation, help, and repair of all.
• Moderate information of desktop Operating Systems from Microsoft.
• Moderate understand of Operating structures and hardware from Apple.
• Moderate expertise of desktop imaging technology consisting of MDT, SCCM, etc.
• Moderate expertise of networking protocols, topology, and troubleshooting.
• Moderate knowledge of generation such as Active Directory, Group Policy, DNS, TCP/IP, LDAP, and ActiveSync.
• Moderate knowledge of cutting-edge cellular technology and their implementation in a corporate environment.
• Experience in video conference era and support.
• Experience with data, voice and/or VoIP technologies.
• A+ Certification. Network+ Certification, Microsoft certifications together with MCITP, MCSA, or MCSE