Thursday, February 13, 2020

Senior Help Desk Technician Jobs

Currently, we are searching out a excessive performing Senior Help Desk Technician (Level II) to join the team at our Hyderabad office! The Ideal candidate can have a stable basis of laptop & laptop deployment and support, application guide, server management, and primary networking. Strong information of hassle tracking systems, reporting, and metrics are essential. Should possess a willingness to study and adapt their technical abilties to tackle problems and tasks in a dynamic environment.

Your duties will include:

  • Provide Level II Help Desk help for international customer
  • Manage and prioritize great service troubles and provide communications on progress.
  • Responsible for Help Desk tools & systems - system imaging, hassle reporting system, inventory device.
  • Strong O365 skills - Azure AD, Exchange O365, SharePoint O365, OneDrive.
  • VIOP telephone machine management and guide.
  • Cloud Service administration and help – Salesforce, ShareFile, WebEx.
  • Systems Scripting (PowerShell ,VBS, batch or similar)
  • Perform hardware setup, software installation/configuration, and the daily administration of operations systems and related services
  • Anti-Virus and Anti-Malware administration and response.
  • Wireless community assist
  • Mobile device management and assist – iPhone, android, hot spot devices.
  • Procedure documentation (machine builds, gadget hardening, internal & extremal “How to’s”.


help desk technician jobs near me


  • Requires first-rate customer support and organizational abilties to support executives, department heads, supervisors, administrative personnel, engineers and staff.
  • Moderate knowledge of computing device software/hardware such as printer hardware, and the following implementation, help, and repair of all.
  • Moderate information of desktop Operating Systems from Microsoft.
  • Moderate understand of Operating structures and hardware from Apple.
  • Moderate expertise of desktop imaging technology consisting of MDT, SCCM, etc.
  • Moderate expertise of networking protocols, topology, and troubleshooting.
  • Moderate knowledge of generation such as Active Directory, Group Policy, DNS, TCP/IP, LDAP, and ActiveSync.
  • Moderate knowledge of cutting-edge cellular technology and their implementation in a corporate environment.
  • Experience in video conference era and support.
  • Experience with data, voice and/or VoIP technologies.
  • A+ Certification. Network+ Certification, Microsoft certifications together with MCITP, MCSA, or MCSE


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