We are looking for a tech-savvy Help Desk Technician to be liable for supplying technical assistance with pc systems, hardware, and software. As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and presenting technical guide to customers using pc structures, hardware, and software.
To be a a success Help Desk Technician, you ought to be well-versed in all elements of computer systems configuration, set up, and maintenance. You ought to also have awesome interpersonal and communication skills.
Help Desk Technician Responsibilities :
- Responding to queries on the smartphone, via email, in person, or thru remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of pc structures, hardware, and software.
- Training laptop users.
- Training other team of workers on troubleshooting and diagnosing problems.
- Gaining comments from customers to improve education methods.
- Writing and editing training manuals.
- Running reports and analyzing commonplace complaints and problems.
Help Desk Technician Requirements:
- An Associate's diploma in computer science or associated field.
- A sturdy operating knowledge of computer structures, hardware, and software.
- Good problem-solving, analytical, and team-operating skills.
- Excellent conversation and interpersonal skills.
- An openness to studying new technologies.
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