IT Service Desk Job Description

The IT Service Desk Analyst is answerable for introducing, designing, investigating, and keeping up

the Microsoft Windows work area and scratch pad PCs, terminals, Smartphones, printers and

related peripherals, and explaining client innovation issues at Level 1 and 2.


The IT Service Desk Analyst will answer to the Service Delivery Manager and will work intimately with  different individuals from the innovation office to help all end clients (Staff, branches, and
establishments).

 Basic service desk job description   

 Respond timeously to demands for specialized help with individual, by means of telephone, or electronically.

 Diagnose and resolve specialized equipment and programming issues appointed to them.

 Research arrangements utilizing accessible data assets.

 Advise client on suitable activity, once in a while training of client is required.

 Follow standard assistance work area methods.

 Log all assistance work area communications and report issue goals utilizing the ITSM framework.

 Maintain precise stock of all equipment and programming assets and parts.

 Administer ITSM programming.

 Identify and adequately organize circumstances requiring earnest consideration.

 Track and course issues and demands and archive goals.

 Stay current with framework data, changes and updates.

 Maintain brilliant correspondence with all end clients and different individuals from the innovation

division.

 Work with outside merchants varying.

 Install and bolster client applications, for example, Mail and web passages, client applications

Onguard, Cognos Tm1, Citrix work area applications, corporate applications, Wizard and so forth.
 Project work.