Help desk Positions and Job Responsibilities

The Computer HelpDesk is comprised of 3 positions. A lab screen, help work area expert, and help work area chief. The accompanying records general obligations for each position at the assistance work area. See underneath for more data on the best way to turn into a HelpDesk employeee.

Information about Help Desk Positions 



The Lab Monitor will :

• Bolster lab programming applications and equipment. 
• Offer help for MCLANET account actuation/the board. 
• Keep up all lab gear including printers and projectors. 
• Screen and authorize legitimate lab utilization with all clients. 

The Lab Monitor can't:

• Show utilization of programming 
• Help with assignments 

The HelpDesk Consultant will:

• Be the essential purpose of contact for understudy related IT bolster issues. 
• Help understudies with organize related equipment and programming issues (e.g., associating with the residence system or remote system). 
• Encourage and additionally oversee the fix of understudy PCs. 
• Answer understudy calls and give technical support by means of telephone. 

The HelpDesk Consultant can't: 

• Perform equipment fixes on PCs 
• Perform re-establishment of working framework programming
• Establishment and help with some other programming beside center bolstered programming. 

HelpDesk Manager

The assistance work area director is a full time staff part that gives direct help to workforce and staff yet additionally handles level 2 understudy bolster issues. The Manager will likewise draw upon the ability of the Network Administrator to understand arrange issues that understudies, workforce or staff may experience. Practically all issues that are heightened to the assistance work area supervisor are understood at this level.